By accessing and using the Allianz Trade On-Line Information Service ("EOLIS") you are agreeing to the following terms and conditions of Euler Hermes SA (NV), Avenue des Arts 56, 1000 Brussels, Belgium, Company no 0403.248.596 RPM Brussels, Insurance firm, registered under code 418, and its Affiliates (hereinafter jointly and individually referred to as "Allianz Trade").

You accept that these Terms do not amend, change or override in any way your Policy terms and conditions with Allianz Trade. For the avoidance of doubt, should a conflict arise between these Terms and the Policy terms and conditions, the Policy terms and conditions will prevail and determine your and our respective rights, duties and obligations under your Policy with Allianz Trade.

We may change these Terms from time to time at our sole discretion. We will advise you of any such change by placing a notice on the EOLIS homepage. Please therefore check the homepage regularly and ensure that you read notices of change carefully.

In the Terms :

• “Affiliates” means any person or entity directly or indirectly Controlling, Controlled by or under common Control with Allianz Trade, where “Control” means the ability to direct or influence the general management and affairs of a company, partnership or other body corporate by reference to the holding of shares or the exercise of voting rights or other powers.
• “Credit Intelligence Services” means a chargeable service for the provision of credit limits, information and opinions.
• “Credit Tracker” means an optional Service provided to policyholders to monitor the level of their trading against credit limits provided under the Policy.
• “CreditTracker Data” means data which is supplied by you as part of CreditTracker including but not limited to sales ledgers, orders and prospects of the policyholder.
• “Data” means all data which is supplied by you/the User to Allianz Trade as a result of use of the Services.
• “Data Protection Legislation” means, in the UK, (i) the Data Protection Act 1998, until the effective date of its repeal, (ii) the General Data Protection Regulation ((EU)2016/679) (“GDPR”) and any national implementing laws, regulations and secondary legislation, for so long as the GDPR is effective in the UK, and (iii) any successor legislation to the Data Protection Act 1998 and the GDPR, in particular the Data Protection Bill 2017-2019, once it becomes law. In Ireland, this definition means the (i)the Data Protection Act 1988 and Data Protection (Amendment) Act 2003, until the effective date of the repeal of the relevant Act, (ii) the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and any national implementing laws, regulations and secondary legislation, for so long as the GDPR is effective in Ireland, and (iii) any successor legislation to the Data Protection Act 1988 and Data Protection (Amendment) Act 2003 and the GDPR, in particular the Data Protection Bill 2018, once it becomes law.
• “EHC” means Euler Hermes Collections UK, a business name of Euler Hermes Services UK Ltd where your Policy is issued by EHUK, or Euler Hermes Collections Ireland, a business name of Euler Hermes Services Ireland Ltd where your Policy is issued by EHI.
• “EHC T&C” means the Euler Hermes Collections UK Terms and Conditions of Business for your debt collection services where your Policy is issued by EHUK, or the Euler Hermes Collections Ireland Terms and Conditions of Business for your debt collection services, where your Policy is issued by EHI.
• “EHS T&C” means the Euler Hermes Services UK Terms and Conditions of Business for your Credit Intelligence Services, where your Policy is issued by EHUK, or the Euler Hermes Services Ireland Terms and Conditions of Business for your Credit Intelligence Services, where your Policy is issued by EHI.
• “EHI” means Euler Hermes Ireland, a branch of Euler Hermes SA (NV), registered as a branch at Allianz House, Elmpark, Merrion Road, Dublin 4, Ireland;
• “EHUK” means Euler Hermes UK, a branch of Euler Hermes SA (NV), registered as a branch at 1 Canada Square, London E14 5DX, UK;
• “EOLIS” means the services owned and operated by Allianz Trade, which comprises access to Allianz Trade telecommunications network and computer processes which support the operation of credit insurance policies, the On-Line Services Administration Centre facility described below and such other computer processes that Allianz Trade may use from time to time.
• “ISP ” means internet service provider.
• “Personal Data” means any personal data as defined under the Data Protection Legislation.
• “Policy” means a policy of credit insurance issued to you by Allianz Trade.
• “Schedule of Fees” means the schedule of fees payable by you for Credit Intelligence Services in connection with your Policy.
• “Service(s)” means the services provided to you when you access EOLIS in connection with your Policy. The particular Service(s) available to you (which may be updated from time to time) are set out in the EOLIS menus displayed when you log on to EOLIS.
• “User” means any individual to whom you have given permission to access EOLIS on your behalf in accordance with these Terms.
• “"Us/we” means Allianz Trade.

Before we grant you access to EOLIS you must first register with On-Line Services Administration on +44 0844 893 0000 or by email to onlineservices@allianz-trade.com. We can then issue a user identification and password that will enable you to gain access to EOLIS. Access to EOLIS will only be provided if you have an existing Policy with Allianz Trade.

• 4.1. We do not charge for access to EOLIS or for any of the Services except for Credit Intelligence Services as stated in clause 10 below and debt collection services as stated in clause 11 below.
• 4.2. We reserve the right to introduce additional chargeable Services and these Terms will equally apply to any such Services.
• 4.3. It is your responsibility to pay for any telecommunications and/or internet charges by your ISP arising from your use of EOLIS.

• 5.1. To access EOLIS you must use the minimum recommended hardware configurations on the EOLIS Homepage prior to log in.
• 5.2. You must use a recognised internet browser as described on the homepage.
• 5.3. You are solely responsible for all costs related to the purchase, installation, maintenance and use of hardware and software in order for you to access EOLIS.

• 6.1. Allianz Trade will provide you an On-Line Services Administration facility between 09.00 and 17.00 hrs UK time, Monday to Friday inclusive (except English Public and Bank holidays and such days as may be notified to you from time to time).
• 6.2. If you encounter any technical problems you must call On-Line Services Administration who will:
  • log all calls from you and follow up such calls within a reasonable time;
  • attempt with your assistance to diagnose the cause of problems; and
  • where it is considered by us that the cause lies within the EOLIS Services, at our sole discretion, call in the appropriate level of support and service to resolve our own systems. If we consider that the cause lies within your systems and not within EOLIS then we will advise you where a fault is thought to exist so that you may arrange maintenance of your own systems at your own cost.
• 6.3. Contact details for On-Line Services Administration are available on the EOLIS Homepage. You may also contact On-Line Services Administration by sending an e-mail to onlineservices@allianz-trade.com or by calling +44 0844 893 0000.

• 8.1. In the event of a breach of any of these Terms by you or the User, Allianz Trade may immediately and without notice prevent or restrict your access to EOLIS.
• 8.2. You may only access and use EOLIS in accordance with these Terms for the purposes of managing your Policy and you must not attempt to gain access to any other information.
• 8.3. By giving permission to the User to access EOLIS on your behalf, you warrant that the User fully complies with these Terms. You are wholly responsible for the use of EOLIS by the User and any action or omission by the User when using the Services. Should any action by the User result in any chargeable Service and/or result in costs or loss to us then you are responsible for any such costs or loss.
• 8.4 You must use the information obtained from EOLIS internally and solely for your normal business purposes in connection with your Policy.
• 8.5. The Users may only disclose information obtained from EOLIS to you and for your sole use. If the User is a broker appointed on your Policy then that User does so as part of the User's normal broking services to you and not as an independent or profit-making activity.
• 8.6. You must appoint a contact person to act on your behalf as the point of contact with Allianz Trade in all matters relating to EOLIS.
• 8.7. You agree to use EOLIS only for lawful purposes and in a manner which does not infringe the rights of, or restrict or inhibit the use of EOLIS by Allianz Trade or by any third party. You agree not to import or transfer to EOLIS either directly or indirectly any information or other content which is or may be inaccurate, misleading, defamatory, obscene or offensive or in breach of any intellectual property rights or similar right or damaging to the software or performance of EOLIS.
• 8.8. By supplying Data to us via EOLIS, you confirm that it is in all respects true and accurate. You agree that if you have given false or misleading information and we identify fraud, we will identify this in your records and may retain such records for a reasonable period.
• 8.9 We may provide you with electronic messages reminding you of certain actions that may need to be taken under these Terms or under the Policy (“Alerts”). The Alerts are provided without prejudice to any terms and conditions of your Policy. At all times you remain responsible for compliance with the Policy, and you must ensure that your Policy remains valid and that you are adequately covered under the Policy.
• 8.10. You agree that if any Alerts are based on information you have provided to us, Allianz Trade is not responsible for any inaccuracy of such Alerts.
• 8.11. You are responsible for the security of your own computer systems and you must ensure that your computers and computer systems are secure and can deal with any viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful, that may infect your computer systems, computer programs, data or other proprietary material due to your use of EOLIS. For the avoidance of doubt Allianz Trade will not be liable for any such loss or damage.

• 10.1. You may access the Credit Intelligence Services offered by us through EOLIS.
• 10.2. Access to the Credit Intelligence Services through EOLIS is subject to these Terms. The supply of the Credit Intelligence Services is subject to the EHS T&C and the applicable Schedule of Fees, copies of which are available from On-Line Services Administration.
• 10.3. In relation to the Credit Intelligence Services if there is any conflict between these Terms and the EHS T&C, the EHS T&C shall prevail.

• 11.1. If your Policy provides for debt collection services to be supplied by EHC then you can use EOLIS to place any debt for collection by EHC.
• 11.2. By placing any and all debts for collection by EHC via EOLIS you confirm your agreement to be bound by the EHC T&C (copies of which are available from On-Line Services Administration) and to pay EHC the fees and expenses notified to you from time to time.
• 11.3. If you placed your debt for collection by EHC, should any conflict arise between these Terms and the EHC T&C, the EHC T&C shall prevail.